CROSS SPA and Competitiveness

Training on quality management in health tourism in cross-border area.

Within Cross Spa project, training on innovations, development, standards and promotion of services in health tourism was held in Fojnica (B&H), on 19 and 20 November 2013, for representatives of special hospitals, hotels and tourist organizations from Sarajevo Macroregion and Zlatiborski District.

After the training for top managers, who presents health tourism supply sector in cross border area, CROSS SPA project has continued to work with middle management.

The first part of the education was related to introduction and implementation of standard operating procedures to guarantee quality services. By combining theoretical and practical skills, participants were prepared to set platforms for creating new or improving existing procedures in conformity with EU standards.

The second part of the training was focused on giving recommendations on the innovations, development and health tourism services improvement, in accordance with good practice examples in the EU.

Next education within CROSS SPA project will gather non-government sector and tourist agencies in marketing activities of supply sector in cross border area.


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